Axitech Newsletter
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Central Stock: Always available
Immediately available
Delivery times are guidelines. During busy periods, transport services may experience delays.
| SKU | stickers-qwerty-uk-black |
| Brand | AXITECH |
| Color | Black |
| Keyboard Layout | QWERTY UK |
Welcome to the shipping information page.
Here u will find useful information about our shipping conditions
U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.
You can find the status of local and central stock on our product pages.
Local stock means stock that is physically present in our store.
Central stock means stock available from our suppliers.
For delivery times, this means that products from local stock can usually be delivered a little earlier.
Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium
*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.
Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.
For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.
For more information click here
Click here to see how to place an order.
You can always view your orders on your account page. Here you can also cancel them.
If you ordered without an account, you can best send us an email so that we can cancel it for you.
The quantities you see on a product are the stock from our suppliers.
If local stock is mentioned, it means we have it available in the store.
If a product is marked as out of stock, it means it is currently unavailable from both our suppliers and in our store.
We offer the following payment options:
Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Bank transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Installment plan: No
Has your payment via Bancontact failed? First check whether the money has been debited or not. Is this not the case? Then you can immediately place an order again.
Has the money been debited from your bank account but you have not received a confirmation email after an hour? Then send us an email and include your transaction number. This is always stated in the debit details. We will assist you as soon as possible.
You have placed an order and want to pay with a credit card, but you receive the message that your credit card has been declined. That is unfortunate. Rest assured, we do not charge money from a declined credit card and you will receive a notification that the order cannot be processed. You can simply place your order again with another payment method such as Bancontact.
Did you pay via iDEAL? Then we will transfer the payment back to your account. If you paid with your credit card and returned your entire order, we will refund the amount to your credit card. Did you only return part of your order? Then we will transfer the money to your specified account number. When your account number is not known, we kindly ask you to provide it to us. Have you been to our store and paid there? Then we ask for your account number so we can refund the amount. Refunds are made within 3 to 5 business days.
Have you not received a refund after 3 to 5 business days? The time it takes for your refund to appear back in your account varies from bank to bank. If you have not received a refund after 7 business days, it is best to contact our customer service.
Email us!
Your VAT number is checked with VIES (VAT Information Exchange System), and if it is valid and you qualify for VAT-free purchases, this is done automatically for you.
If this does not work, you can always contact our customer service as a professional customer with a valid VAT number to place your order.
Be as complete as possible in the description of your order, preferably with URL links from our webshop, so that we can assist you as quickly as possible. An invoice is always created.
Email us!
You can find a detailed overview of our shipping locations and rates here.
You can track the status of your order on your account page.
Click on 'My orders', then select the correct order.
Then click on 'Order Shipments', next to 'Invoices'
Now you have an overview of all shipments of the order.
Each shipment has its own tracking link, you can find this just under the shipment number.
Of course, you can pick up your order at our store in Mechelen! Indicate this during your order, and we will notify you when your product is ready for pickup.
That's annoying, but don't worry. First, check the following points:
- Check the 'Track & Trace code', it may provide more insight into the delay of your package.
- Check the delivery address, was it entered correctly during the order?
- Check your mailbox, it may contain a message that you were not at home during the delivery. It is possible that the mailman or courier will offer your package again or has delivered it to the neighbors.
- If none of these provide clarity, please contact us.
Email us!
You can bring in your repair at any time without an appointment at our store!
When you bring your device to us, an inspection and quote are carried out within 2 working days*.
If you cannot come to us, you will have to send your device. This is best done in consultation with us after you send us an email describing the problem. You should assume that you will have to miss your device for 10 workdays*.
NOTE! We only accept repairs by shipment from Belgium. If you send your repair from abroad, your shipment will be refused and immediately returned.
Describe the nature of the problem with your device and add photos if relevant. We will respond to you within 24 hours during our opening hours.
Request a repair!
You can always inquire about the status of your repair by sending an email. We will respond as soon as possible.
U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.
Email us!
We repair Windows, Linux, and Apple computers.
We also replace glass back covers for iPhones!
We do not offer replacement devices while your device is being repaired. We do offer rental services, prices and terms are determined according to the needs and specific wishes of the customer. Send a request for more information.
Email us!
We offer the following warranty periods and conditions:
New product: 2 year
Refurbished product: 1 or 2 year Meer informatie
Repairs: 6 months
We never provide a warranty for software issues. Warranty is only provided for manufacturing defects, not user errors.
Click here to consult our sales terms and conditions.
Click here to consult our repair conditions.
No.
Due to the nature of the products we offer, testing is equivalent to putting the device into service.
For more information, view our sales terms and conditions here.
Not satisfied with your products? Delivered defective?
We are sorry to hear that; we will ensure this is rectified as soon as possible.
You can immediately return your product in the original packaging to our store or send it back. We will then send you the same product as a replacement as soon as possible.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.
You can also request an RMA on your account page under the orders menu.
Our store is located at Battelsesteenweg 275, 2800 Mechelen in Belgium. (directly opposite Carrefour)
Contact Form
The store is open on:
Monday to Saturday
from 10:00 to 18:00
Closed on holidays
Refurbished devices are thoroughly checked, cleaned, repaired, and updated. These are then offered for sale at a high discount. This is not only good for your budget but also for the environment, as there is less need for new electronic materials and older materials are reused.
In addition to big discounts, we also offer a 1-year warranty on all refurbished materials purchased from us!
Our refurbished products all have a rating, indicated with a star rating.
3 Stars: C grade
4 Stars: B grade
5 Stars: A grade
C grade means the device functions perfectly but has very visible cosmetic damage. These are usually offered at a larger discount.
B grade means the device functions perfectly but has a few minor cosmetic flaws. (small scratches, dents in the casing, etc.)
A grade means the device has been used, but it is not (or barely) noticeable. It's just like buying a new one, but cheaper!
1.1 These general terms and conditions apply to all offers from Axitech.
1.2 These terms also apply to all agreements with Belgian customers.
1.3 Other terms do not apply unless agreed otherwise in writing.
1.4 The customer accepts these terms with every order.
1.5 The most recent version of these terms is always available on our website.
2.1 Statements on the website and in catalogs are not a binding offer.
2.2 An order is considered an offer from the customer to Axitech.
2.3 Orders can be placed via the webshop, email, order form, or other permitted channels.
2.4 After placing an order, the customer receives an automatic confirmation of receipt.
2.5 This automatic email is not a confirmation of the order.
2.6 The message reads: We have received your order and it is awaiting confirmation.
2.7 An order is confirmed when Axitech issues the invoice.
2.8 Axitech may refuse orders or impose additional conditions.
2.9 Axitech may set a minimum order amount or charge a surcharge.
2.10 If an item is not available, Axitech may suggest an alternative.
2.11 The alternative will only be delivered after approval from the customer.
2.12 In case of incorrect prices, Axitech may refuse or correct an order.
2.13 Axitech may cancel orders in the event of clear errors or technical issues.
3.1 The prices on the website are the current prices of Axitech.
3.2 Prices in print may differ due to later price changes.
3.3 A stated price may be incorrect due to an error or technical malfunction.
3.4 In case of an unrealistically low price, Axitech may correct or cancel.
3.5 As long as the order is not confirmed, Axitech may change prices and terms.
3.6 All prices are inclusive of VAT and packaging.
3.7 Shipping costs are charged separately unless stated otherwise.
3.8 Axitech may pass on changes in taxes after confirmation.
4.1 Axitech determines the method of shipping and the choice of carrier.
4.2 Additional costs will be charged for special shipping requests.
4.3 Orders will be delivered to the specified address or pickup point.
4.4 Axitech delivers as soon as possible after confirmation of the order.
4.5 In case of delay, the customer will receive a notification within three weeks.
4.6 The customer may cancel delayed items free of charge within seven days.
4.7 Axitech may deliver orders in parts without extra charges.
4.8 Incomplete delivery must be reported within seven days.
4.9 Axitech will redeliver or supplement the shipment if necessary.
4.10 Axitech is not liable for delays caused by the carrier.
4.11 Delays may occur due to traffic, congestion, strikes, or address issues.
5.1 Payment is made via the payment methods listed on the website.
5.2 Payment can be made via bank transfer, online banking, or credit card.
5.3 For payment on invoice, a term of thirty days applies.
5.4 Axitech may refuse the proposed payment method and require prepayment.
5.5 Set-off or suspension by the customer is not allowed without agreement.
5.6 Prepayments are made exclusively via bank transfer.
5.7 In case of late payment, statutory interest and a minimum fee of 100 euros are owed.
5.8 Axitech may suspend its obligations or terminate the agreement in case of default.
6.1 Delivered items remain the property of Axitech until full payment is made.
6.2 Axitech may reclaim its property without notice if necessary.
7.1 The right of withdrawal applies only to consumers purchasing products for private use.
7.2 Consumers have the right to withdraw from the purchase within fourteen days after delivery.
7.3 The consumer must inform Axitech of the withdrawal within this period.
7.4 The consumer can contact Axitech using the contact details on the website.
7.5 The consumer must return the product within fourteen days after notifying the withdrawal.
7.6 The costs for returning the product are the responsibility of the consumer.
7.7 The product must be returned with all delivered accessories if reasonably possible.
7.8 The consumer is liable for depreciation if the product was used more than necessary to determine its nature, characteristics, and functioning.
7.9 Axitech may deduct this depreciation from the refund.
7.10 Axitech refunds the received payment within fourteen days after receiving the return.
7.11 Axitech may postpone the refund until the product is received or proof of shipment is provided.
7.12 The right of withdrawal does not apply to products for which the law provides exceptions.
7.13 Examples include sealed software, audiovisual products, and hygienic products whose seal has been broken.
8.1 The return policy of Axitech is an additional service, separate from the statutory right of withdrawal.
8.2 The statutory right of withdrawal for consumers applies for fourteen days after delivery.
8.3 Axitech may also offer a return option according to the terms of this article.
8.4 The right of return may be applied outside the statutory withdrawal period.
8.5 Products must be returned in good condition and, if possible, in the original packaging.
8.6 All accessories and parts must be included in the return shipment.
8.7 Axitech may apply a depreciation if the product can no longer be sold as new.
8.8 Axitech may apply a depreciation if the packaging is opened or damaged.
8.9 Axitech may apply a depreciation if accessories are missing.
8.10 The amount of any depreciation is determined based on the condition of the product.
8.11 Axitech may refuse a return if the product is damaged due to misuse.
8.12 Axitech may refuse a return in the event of clear signs of abuse of the return policy.
8.13 The costs and risks of the return shipment are the responsibility of the customer.
9.1 Axitech offers a statutory warranty of two years from the date of delivery.
9.2 The consumer must report a defect within two months of detecting the issue.
9.3 Professional customers must report a defect within fourteen days of detecting it.
9.4 In a valid warranty case, the customer is entitled to repair or replacement of the product.
9.5 Axitech chooses the most suitable solution between repair or replacement.
9.6 The warranty does not cover damage caused by misuse or external factors.
9.7 The warranty does not cover damage from falls, moisture, electrical damage, or other external causes.
9.8 The warranty does not apply when modifications or repairs were made by third parties.
9.9 Axitech must be given the opportunity to inspect the product.
9.10 If repair or replacement is impossible, an appropriate reduction in price may be applied.
9.11 In exceptional cases, the purchase agreement may be terminated according to legal rules.
9.12 This warranty does not affect the statutory rights of the consumer.
9.13 The statutory warranty applies regardless of the right of withdrawal or return policy of Axitech.
10.1 Axitech processes personal data for orders and customer management.
10.2 Axitech also uses data for internal marketing such as catalogs.
10.3 Axitech follows applicable privacy legislation when processing data.
10.4 Third parties receive data only if necessary for the performance of tasks.
11.1 Axitech's liability is limited to what is described in the warranty.
11.2 Axitech is not liable for printing errors or incorrect data from suppliers.
11.3 Axitech is not liable for unforeseen quality issues.
11.4 Further liability is limited to the amount of the relevant invoice.
12.1 These terms are offered electronically when concluding the agreement.
12.2 The customer must take care of saving or printing these terms themselves.
12.3 The website lists the address, company number, and complaints address of Axitech.
12.4 The website lists features, prices, delivery, and payment methods of products.
12.5 Termination due to missing information must be reported within fourteen days.
12.6 Axitech does not guarantee that all product information is complete or error-free.
12.7 In case of doubt about specifications, customer service should be contacted.
12.8 The customer is responsible for ordering the correct product.
13.1 Axitech tries to resolve disputes first through mutual consultation.
13.2 Belgian law applies to these terms.
13.3 Disputes are handled by the court of the registered office of Axitech.
14.1 Axitech has a clear and accessible complaints procedure.
14.2 Complaints must be reported in a timely, complete, and clearly described manner.
14.3 Axitech responds to complaints within fourteen days of receipt.
14.4 In the case of longer processing times, the customer will receive a message with an expected timeframe.
14.5 If a complaint is not resolvable, a dispute arises according to article 13.
Last updated at 2026/03/11
We will set up the device for you and ensure that everything is ready for use.
This means that we configure the operating system correctly, install all available updates, and check that the latest drivers are available for all components.
We also perform optimizations to improve performance and remove unnecessary software.
This means you receive a device that is completely up to date and ready to use right away, without having to install or configure anything yourself.
We ensure the careful transfer of your personal files, settings, and programs from your old device to your new one.
The price shown is representative of a standard installation with only one drive present in the old device.
If multiple disks are found or the installation deviates from a standard configuration, additional costs may be charged for extra working hours.
Where technically possible, we perform a complete image transfer so that your new device retains exactly the same layout and data.
If desired, we can also update to the latest version of the operating system during this procedure.
In order to complete the transfer, we may ask you to provide email addresses, passwords, or login details.
This information will only be used to set up and test your accounts.
If special peripherals or hardware need to be connected to the device, please inform Axitech in advance so that we can prepare the installation correctly.
Be the first to get news on nice promotions and sales!

Battelsesteenweg 275
Mechelen 2800
Belgium
Axitech BV
VAT: 1017503472
Monday to Saturday
from 10:00 to 18:00