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Terms and Conditions
1.1 These general terms and conditions apply to all offers from Axitech.
1.2 These terms also apply to all agreements with Belgian customers.
1.3 Other terms do not apply unless agreed otherwise in writing.
1.4 The customer accepts these terms with every order.
1.5 The most recent version of these terms is always available on our website.
2.1 Statements on the website and in catalogs are not a binding offer.
2.2 An order is considered an offer from the customer to Axitech.
2.3 Orders can be placed via the webshop, email, order form, or other permitted channels.
2.4 After placing an order, the customer receives an automatic confirmation of receipt.
2.5 This automatic email is not a confirmation of the order.
2.6 The message reads: We have received your order and it is awaiting confirmation.
2.7 An order is confirmed when Axitech issues the invoice.
2.8 Axitech may refuse orders or impose additional conditions.
2.9 Axitech may set a minimum order amount or charge a surcharge.
2.10 If an item is not available, Axitech may suggest an alternative.
2.11 The alternative will only be delivered after approval from the customer.
2.12 In case of incorrect prices, Axitech may refuse or correct an order.
2.13 Axitech may cancel orders in the event of clear errors or technical issues.
3.1 The prices on the website are the current prices of Axitech.
3.2 Prices in print may differ due to later price changes.
3.3 A stated price may be incorrect due to an error or technical malfunction.
3.4 In case of an unrealistically low price, Axitech may correct or cancel.
3.5 As long as the order is not confirmed, Axitech may change prices and terms.
3.6 All prices are inclusive of VAT and packaging.
3.7 Shipping costs are charged separately unless stated otherwise.
3.8 Axitech may pass on changes in taxes after confirmation.
4.1 Axitech determines the method of shipping and the choice of carrier.
4.2 Additional costs will be charged for special shipping requests.
4.3 Orders will be delivered to the specified address or pickup point.
4.4 Axitech delivers as soon as possible after confirmation of the order.
4.5 In case of delay, the customer will receive a notification within three weeks.
4.6 The customer may cancel delayed items free of charge within seven days.
4.7 Axitech may deliver orders in parts without extra charges.
4.8 Incomplete delivery must be reported within seven days.
4.9 Axitech will redeliver or supplement the shipment if necessary.
4.10 Axitech is not liable for delays caused by the carrier.
4.11 Delays may occur due to traffic, congestion, strikes, or address issues.
5.1 Payment is made via the payment methods listed on the website.
5.2 Payment can be made via bank transfer, online banking, or credit card.
5.3 For payment on invoice, a term of thirty days applies.
5.4 Axitech may refuse the proposed payment method and require prepayment.
5.5 Set-off or suspension by the customer is not allowed without agreement.
5.6 Prepayments are made exclusively via bank transfer.
5.7 In case of late payment, statutory interest and a minimum fee of 100 euros are owed.
5.8 Axitech may suspend its obligations or terminate the agreement in case of default.
6.1 Delivered items remain the property of Axitech until full payment is made.
6.2 Axitech may reclaim its property without notice if necessary.
7.1 The right of withdrawal applies only to consumers purchasing products for private use.
7.2 Consumers have the right to withdraw from the purchase within fourteen days after delivery.
7.3 The consumer must inform Axitech of the withdrawal within this period.
7.4 The consumer can contact Axitech using the contact details on the website.
7.5 The consumer must return the product within fourteen days after notifying the withdrawal.
7.6 The costs for returning the product are the responsibility of the consumer.
7.7 The product must be returned with all delivered accessories if reasonably possible.
7.8 The consumer is liable for depreciation if the product was used more than necessary to determine its nature, characteristics, and functioning.
7.9 Axitech may deduct this depreciation from the refund.
7.10 Axitech refunds the received payment within fourteen days after receiving the return.
7.11 Axitech may postpone the refund until the product is received or proof of shipment is provided.
7.12 The right of withdrawal does not apply to products for which the law provides exceptions.
7.13 Examples include sealed software, audiovisual products, and hygienic products whose seal has been broken.
8.1 The return policy of Axitech is an additional service, separate from the statutory right of withdrawal.
8.2 The statutory right of withdrawal for consumers applies for fourteen days after delivery.
8.3 Axitech may also offer a return option according to the terms of this article.
8.4 The right of return may be applied outside the statutory withdrawal period.
8.5 Products must be returned in good condition and, if possible, in the original packaging.
8.6 All accessories and parts must be included in the return shipment.
8.7 Axitech may apply a depreciation if the product can no longer be sold as new.
8.8 Axitech may apply a depreciation if the packaging is opened or damaged.
8.9 Axitech may apply a depreciation if accessories are missing.
8.10 The amount of any depreciation is determined based on the condition of the product.
8.11 Axitech may refuse a return if the product is damaged due to misuse.
8.12 Axitech may refuse a return in the event of clear signs of abuse of the return policy.
8.13 The costs and risks of the return shipment are the responsibility of the customer.
9.1 Axitech offers a statutory warranty of two years from the date of delivery.
9.2 The consumer must report a defect within two months of detecting the issue.
9.3 Professional customers must report a defect within fourteen days of detecting it.
9.4 In a valid warranty case, the customer is entitled to repair or replacement of the product.
9.5 Axitech chooses the most suitable solution between repair or replacement.
9.6 The warranty does not cover damage caused by misuse or external factors.
9.7 The warranty does not cover damage from falls, moisture, electrical damage, or other external causes.
9.8 The warranty does not apply when modifications or repairs were made by third parties.
9.9 Axitech must be given the opportunity to inspect the product.
9.10 If repair or replacement is impossible, an appropriate reduction in price may be applied.
9.11 In exceptional cases, the purchase agreement may be terminated according to legal rules.
9.12 This warranty does not affect the statutory rights of the consumer.
9.13 The statutory warranty applies regardless of the right of withdrawal or return policy of Axitech.
10.1 Axitech processes personal data for orders and customer management.
10.2 Axitech also uses data for internal marketing such as catalogs.
10.3 Axitech follows applicable privacy legislation when processing data.
10.4 Third parties receive data only if necessary for the performance of tasks.
11.1 Axitech's liability is limited to what is described in the warranty.
11.2 Axitech is not liable for printing errors or incorrect data from suppliers.
11.3 Axitech is not liable for unforeseen quality issues.
11.4 Further liability is limited to the amount of the relevant invoice.
12.1 These terms are offered electronically when concluding the agreement.
12.2 The customer must take care of saving or printing these terms themselves.
12.3 The website lists the address, company number, and complaints address of Axitech.
12.4 The website lists features, prices, delivery, and payment methods of products.
12.5 Termination due to missing information must be reported within fourteen days.
12.6 Axitech does not guarantee that all product information is complete or error-free.
12.7 In case of doubt about specifications, customer service should be contacted.
12.8 The customer is responsible for ordering the correct product.
13.1 Axitech tries to resolve disputes first through mutual consultation.
13.2 Belgian law applies to these terms.
13.3 Disputes are handled by the court of the registered office of Axitech.
14.1 Axitech has a clear and accessible complaints procedure.
14.2 Complaints must be reported in a timely, complete, and clearly described manner.
14.3 Axitech responds to complaints within fourteen days of receipt.
14.4 In the case of longer processing times, the customer will receive a message with an expected timeframe.
14.5 If a complaint is not resolvable, a dispute arises according to article 13.
Last updated at 2026/03/11
